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ICT Telemarketing, Telesales, Tele-Sales, Appointment Setting for Account Managers

Leading ICT Solutions Business based near Reading RG2 currently expanding their Telemarketing and Sales Teams. We currently have an opening for a talented Telemarketer / Inside Sales Person to follow up on warm leads generated from shows and marketing activities such as e-shots and web responses and make cold calls into new named accounts with the objective of qualifying an opportunity and securing a meeting with key decision makers. You will also be involved in conducting your own research and building lists of prospective targets and developing sales pitches. You will also be responsible for the database integrity and cleansing.

To be considered you must have a resilient and tenacious manner and be hungry to succeed in a career in sales. You will need at least 2 years' experience working in a HARD sales environment as an appointment setter. In return we will pay you an excellent Basic salary to 25K and excellent bonus for each appointment secured and provide a structured sales environment, which will offer you an opportunity to progress a career into a fully blown sales role with 6 figure earnings possible in time.

For more information on the golden career opportunity please send your CV

Project Manager - Prince2, PMP, PMI Project Management IT Infrastructure, WAN, Servers, UC

Leading ICT Integrator that implements and supports and improves many of the worlds leading Enterprises ICT Infrastructures and Unified Communications or recruiting in The North West UK for a Project Manager.

We are looking for a Project Manager with approximately 2 + years' experience delivering either or IT Infrastructure, Servers, WANS, IP Telephony projects to external customers. You are a commercially astute, and have either or Prince 2, PMP, or equivalent project management methodology at practitioner level.

Ideally candidates will be located in the Manchester Cheshire OR Birmingham Staffordshire Leictershire Nottinghamshire areas.

Salary Negotiable 40K to 45K + Dependant + 4K Car Allowance. Please send your CVs immediately.

Sales Executive Unified Communications IP Telephony IPT VOICE Account Manager for New Business Sales and reoccurring sales. 100K Earnings Uncapped excellent accelerators for over performers.

One of the UK's most exciting up and coming Unified Communications and IPT Solutions and Services Provider with international offices and group turnover of 50 Million and growing currently expanding sales to cope with demand. We are looking for the best New Business hunter, gatherer, closer, who is a self-starter, target driven, and money hungry sales professional to expand new markets looking for 100 to 300 extensions deals. Typically you will have experience selling Panasonic, Siemens, NEC, ShoreTel, Mitel, AVAYA, or CISCO.

To be ready for this you will have a proven sales track record of 3 to 4 years business to business new business sales and will have received industry recognised sales training, with at least 1 years' experience selling Telecomms or Unified Communications / IP Telephony.

You will be provided with all the of the tools and product training to do your job well, and have the back up and support of Pre-sales and Telemarketing with appointments.

We are also interested in speaking to heavily experienced Mitel or ShoreTel or AVAYA Sales Professionals.

Please send CV or call.

ITIL V3, Service Design Lifecycle, Service Catalogue Manager required to join one the UKs leading ICT Integrators.

Reporting directly to the Operations Director. You will liaise with Product Management on Service Pipeline, engaging with Operations Management to drive operational readiness to ensure new services are successfully transitioned into live operation. And provide the communications channel between Product Management and Operations throughout the service lifecycle.

You will be accountable for the catalogue of services within the services portfolio delivered by Technical Operations, ensuring accuracy, efficiency and consistency of services and definitions from proposal, through development into live operation, and on into their successful retirement.

• Create and maintain the Operations Service Catalogue. Ensure that all information is accurate and up-to-date
• Maintain a clear and accurate view of operational readiness and capability for each Service and publish
• Ensure that all the information within the Operations Service Catalogue is consistent with the overall Service Portfolio
• Liaise with Product Management as Operations representative on development of new services in Service Pipeline, communicating existing capability, capacity and challenges from an Operations perspective
• Ensure Operations requirements are clearly defined and drive operational readiness by communicating with relevant Operations Managers
• Assist in the identification and definition of service elements which can be subsequently used to build Services within the Catalogue.
• Provide strategic input to the Operations Director and Head of Product Management where required.

To be considered for this role you must be able to demonstrate excellent Service Design / Catalogue Management experience working within an ICT Managed Services Environment. You will be working with Operations, Product Managers and External Service Provider Stake Holders. ITIL V3 is mandatory but ideally we are looking for an ITIL Expert or an ITIL Intermediate with relevant Catalogue Management / Service Portfolio / Service Design experience.

Please send your CV immediately

BUSINESS DEVELOPMENT EXECUTIVE, NEW BUSINESS SALES ACCOUNT MANAGER

We currently have a rare new business opportunity to join one of the UKs most exciting Unified Communications and IP Telephony Integrator.

Due to continued growth, we are looking for resilient, tenacious, hungry, battle ready telecoms new business sales executives to develop a solid pipeline to close run rate business with typical deal sizes 50 to 200 extensions.

To be considered you will have gained several years' experience in new business sales hitting targets already but at the front end of your sales career, as this role will help develop and hone your skills for more senior sales roles down the line. Ideally you will have already gained at least 12 months in IP Telephony or Unified Communications or Lines and Minutes selling direct to SME / SMB end clients. You will most likely be working in a reseller and services company selling any of Toshiba, Panasonic, Siemens, NEC, ShoreTel, Mitel etc.

As well as all the tools to do your job you will be provided full marketing and telesales support allowing you to focus on sales.

Basic Salary 25K to 35K, 1st year OTE 70K Commission uncapped

Please send CV or call.

ITIL V3, Service Design Lifecycle, Service Catalogue Manager required to join one the UKs leading ICT Integrators.

Reporting directly to the Operations Director. You will liaise with Product Management on Service Pipeline, engaging with Operations Management to drive operational readiness to ensure new services are successfully transitioned into live operation. And provide the communications channel between Product Management and Operations throughout the service lifecycle.

You will be accountable for the catalogue of services within the services portfolio delivered by Technical Operations, ensuring accuracy, efficiency and consistency of services and definitions from proposal, through development into live operation, and on into their successful retirement.

• Create and maintain the Operations Service Catalogue. Ensure that all information is accurate and up-to-date
• Maintain a clear and accurate view of operational readiness and capability for each Service and publish
• Ensure that all the information within the Operations Service Catalogue is consistent with the overall Service Portfolio
• Liaise with Product Management as Operations representative on development of new services in Service Pipeline, communicating existing capability, capacity and challenges from an Operations perspective
• Ensure Operations requirements are clearly defined and drive operational readiness by communicating with relevant Operations Managers
• Assist in the identification and definition of service elements which can be subsequently used to build Services within the Catalogue.
• Provide strategic input to the Operations Director and Head of Product Management where required.

To be considered for this role you must be able to demonstrate excellent Service Design / Catalogue Management experience working within an ICT Managed Services Environment working with Operations, Product Managers and External Service Provider Stake Holders. ITIL V3 is mandatory but ideally we are looking for an ITIL Expert or an ITIL Intermediate with relevant Service Design and Service Operations Certificate

Please send your CV immediately

IT / Telecoms Telesales Consultant, Tele-Sales, Tele-Marketing, Telemarketing, Inside Sales, Internal Sales.

This outstanding sales career opportunity has arisen due to continued success and demand for the solution in the SME / SMB market. This Telesales opportunity is within one the most exciting up a coming UC / IP Telephony Telecoms Solutions Companies in the UK.

Working from a cool and buzzing open plan barn conversion just south of Reading you will join a dynamic and buzzing sales team selling Unified Communications and IP Telephony. Your role will be to support the new business sales team with lead generation, appointments, fielding warm leads from the website and other marketing activities and maintaining Salesforce data integrity.

This role will lead to a full sales role in time, and will set your future in IT / Telecoms Sales

Basic Salary 20K to 25K + Commission Bonus per appointment set.

ITIL V3, SCM, Service Catalogue Management, Service Design Lifecycle, Service Catalogue Manager required to join one the UKs leading ICT Integrators.

Reporting directly to the Operations Director. You will liaise with Product Management on Service Pipeline, engaging with Operations Management to drive operational readiness to ensure new services are successfully transitioned into live operation. And provide the communications channel between Product Management and Operations throughout the service lifecycle.

You will be accountable for the catalogue of services delivered by Technical Operations, ensuring accuracy, efficiency and consistency of services and definitions from proposal, through development into live operation, and on into their successful retirement.

• Create and maintain the Operations Service Catalogue. Ensure that all information is accurate and up-to-date
• Maintain a clear and accurate view of operational readiness and capability for each Service and publish
• Ensure that all the information within the Operations Service Catalogue is consistent with the overall Service Portfolio
• Liaise with Product Management as Operations representative on development of new services in Service Pipeline, communicating existing capability, capacity and challenges from an Operations perspective
• Ensure Operations requirements are clearly defined and drive operational readiness by communicating with relevant Operations Managers
• Assist in the identification and definition of service elements which can be subsequently used to build Services within the Catalogue.
• Provide strategic input to the Operations Director and Head of Product Management where required.

To be considered for this role you must be able to demonstrate excellent SCM experience working within an ICT Managed Services Environment working with Operations, Product Managers and External Service Provider Stake Holders. ITIL V3 is mandatory but ideally we are looking for an ITIL Expert or an ITIL Intermediate with relevant Service Design and Service Operations Certificate

Please send your CV immediately

Service Supplier Manager / Service Partner Manager One of UK's most exciting Network Managed Services Organisations require a Supplier Management Service Partner Manager, ITIL V3

You will be responsible for the operational relationship, management and strategy of all of Operations Service Partners (contract value £2m+). These Service Partners are integral to the continued success of contractual performance for customers. Reviewing, managing and continually improving performance of Service Partners through Service reviews, Improvement Plans and workshops. Engage with Operations Management to highlight areas where the Service Partners may offer additional services. This role is also to manage the day to day performance and therefore requires managing escalation, mitigating risk and constantly looking to improve the Service delivered. This role will work closely with Service Partner's Relationship/ Account Managers.

You will be expected to:

• Create, maintain and own a log of all Service Partner services and the specific services they deliver to Operations for both Support and Project. Ensure that Operations Teams have the required information to engage with Service Partner and continually look to improve this to gain efficiencies.
• Work with Operation's Management, Sales and Product Management to ensure the right number of relationships, for the right products/ services. This will involve working with the sales pipeline and product roadmap.
• Ensure Service Reviews occur in line with contractual commitments. Analyse the reports provided by Service Partner in relation to performance, challenging this where required and communicating this performance to the relevant departments to ensure understanding and compliance. Manage and agree Service Credit against Service Credit Regime.
• Ensure attendance at all daily/ weekly internal Operational meetings, highlighting and feeding back from Service Partner issues and receiving feedback from company on Service Partner performance. Ensure Service Issues are managed in the appropriate format/ method. Where required, manage a formal Service Improvement Plan.
• Ensure that the Service Partner is constantly challenging ways of working, looking at improvement and efficiencies in process which in turn improve performance and reduce cost to deliver service.
• Engage with Finance and Sales to ensure Suppliers are delivering services at the correct level and cost for company.

Suitable candidates will come from a ITIL V 3 foundation - Supplier Manager / Similar role and will be working in a Managed Services environment / BPO Business Process Outsourcing.

Hampshire, Berkshire, Middlesex, Surrey, South East

Please send your CV immediatey !

Service Supplier Manager / Service Partner Manager. One of UK's most exciting Network Managed Services Organisations require a Supplier Management Service Partner Manager,

You will be responsible for the operational relationship, management and strategy of all of Operations Service Partners (contract value £2m+). These Service Partners are integral to the continued success of contractual performance for customers. Reviewing, managing and continually improving performance of Service Partners through Service reviews, Improvement Plans and workshops. Engage with Operations Management to highlight areas where the Service Partners may offer additional services. This role is also to manage the day to day performance and therefore requires managing escalation, mitigating risk and constantly looking to improve the Service delivered. This role will work closely with Service Partner's Relationship/ Account Managers.

You will be expected to:

• Create, maintain and own a log of all Service Partner services and the specific services they deliver to Operations for both Support and Project. Ensure that Operations Teams have the required information to engage with Service Partner and continually look to improve this to gain efficiencies.
• Work with Operation's Management, Sales and Product Management to ensure the right number of relationships, for the right products/ services. This will involve working with the sales pipeline and product roadmap.
• Ensure Service Reviews occur in line with contractual commitments. Analyse the reports provided by Service Partner in relation to performance, challenging this where required and communicating this performance to the relevant departments to ensure understanding and compliance. Manage and agree Service Credit against Service Credit Regime.
• Ensure attendance at all daily/ weekly internal Operational meetings, highlighting and feeding back from Service Partner issues and receiving feedback from company on Service Partner performance. Ensure Service Issues are managed in the appropriate format/ method. Where required, manage a formal Service Improvement Plan.
• Ensure that the Service Partner is constantly challenging ways of working, looking at improvement and efficiencies in process which in turn improve performance and reduce cost to deliver service.
• Engage with Finance and Sales to ensure Suppliers are delivering services at the correct level and cost for company.

Suitable candidates will come from a ITIL V 3 foundation - Supplier Manager / Similar role and will be working in a Managed Services environment / BPO Business Process Outsourcing.

Camberley, Bracknell, Reading, Basingstoke, Fleet, Windsor, Hampshire, Berkshire, Middlesex, Surrey, South East

Please send your CV immediatey !

Supplier Manager Assistant - Contract 6 Month. Somebody with excellent Administration and communications skills experienced dealing with 3rd party supplier who comes from a Procurement / Purchasing / Buying or Asset Management type of background and ideally ( not essential ) with ITIL would suit this role.

Networking Managed Services Business. Responsible for the operational relationship and management of nominated Partners/Suppliers. Reviewing and managing performance of Partners/Suppliers in line with contractual expectations through Service reviews in conjunction with Operations. Ensuring that information regarding Partners/ Suppliers is available for Operations teams. Engage with Operations Management to highlight areas where additional suppliers may be required and work with procurement to on board them where applicable.

• Create, maintain and own a log of all Partners/ Suppliers services and the specific services they deliver to Operations for both Support and Project.
• Ensure that the operational relationship with Partners/ Suppliers is managed on an agreed basis and in an agreed format, ensuring that they are delivering value.
• Where a new requirement for a Partner/ Supplier is identified, carry out correct due diligence and transition in consultation with Operations Management.
• Ensure that Operations Teams have the required information to engage with Partners/ Suppliers and continually look to improve this to gain efficiencies.
• Engage with Finance and Sales to ensure Suppliers are delivering services at the correct level and cost

Some body with excellent Administration and communications skills experienced with 3rd party suppliers or who comes from a Procurement / Purchasing / Buying or Asset Management type of background ideally with ITIL knowledge would suit this role.

Send CVs !